BeneFit PLUS Telmed
If you have health problems, always call the independent telemedicine center: 0800 800 090. You will receive medical support around the clock and save 15% on health insurance premiums.
- Free, binding advice
- Medical support around the clock
- 15% discount on your insurance premium
This is how BeneFit PLUS Telmed works
Whether it's a therapeutic measure, a referral to a specialist or a hospital admission: the Center for Telemedicine is your first point of contact. The proposed treatment is binding.
Illness or
accident
Center
for telemedicine
Further
Treatment
Emergency: In an emergency situation, contact an emergency doctor or a hospital directly.
Emergency
Emergency doctor or
Hospital
General practitioner or
HMO
group practice
Important: Please also report emergencies to telemedical care afterwards.
Insured services
The benefits are the same for all basic insurance models. We will reimburse you for the following services after deducting the statutory cost contribution (deductible / deductible / hospital cost contribution) from the Telmed model.
Frequently Asked Questions
The scope of services is specified by law. You will therefore receive exactly the same services from every health insurance company in Switzerland.
Appointments are no longer necessary.
Medical advice in German, French, Italian and English.
Your medical treatments are optimally coordinated - unnecessary examinations are eliminated.
You will receive a 15% discount on your basic insurance premium.
Good to know: You can also receive digital support for acute medical concerns via the myHelsana customer portal. Medi24's medical advice services include, for example, the symptom checker. You can also send pictures if you have external symptoms and view past and planned treatments at any time.
You will then receive a link via SMS or email following the telephone consultation. This will take you to a protected area of the Telemedicine Center website where you can upload your photo. The doctor will then assess this within four hours and initiate further measures if necessary.
If you go to a specialist directly without a prior referral, you are ignoring the rules of the Telmed model. Helsana can therefore transfer you to the standard basic insurance model. This means you will lose the discount on your basic insurance premium associated with the Telmed model.
You will determine the optimal and binding treatment path for you together with the medical specialist or doctor at the telemedicine center.
Please contact us if you would like to change your existing insurance.
Children have no minimum deductible. However, you can also save on premiums with an optional deductible of 500 francs.
Details about the annual deductible
Are you still undecided about which franchise makes sense in your case? Our customer service representatives will be happy to help you: 0844 80 81 82.
Different regulations for cross-border commuters
For cross-border commuters from EU/EFTA countries, the statutory annual deductible for adults is also 300 francs per year. There is no annual deductible for children up to 18 years of age. However, elective deductibles are not permitted for cross-border commuters. You therefore have no option to choose a higher deductible in conjunction with a premium reduction.
To reduce (reduce) the franchise: November 30
To increase the franchise: December 31st
Please note that the notification of the change must be received by us by the last working day before the specified date.
Change franchise
Different regulations for cross-border commuters
Voting deductibles are not permitted for cross-border commuters from EU/EFTA countries. You therefore have no option to choose a higher deductible in conjunction with a premium reduction.